Compassionate Care and Staff Safety training

Compassionate Care vs. Personal Boundaries: A Resilience Training for General Practice Staff

Course Overview:

This course empowers General Practice staff to strike the perfect balance between compassion and self-respect when interacting with patients. It addresses the emotional challenges of dealing with suffering individuals while maintaining professional boundaries and protecting personal well-being. The course equips staff with practical communication strategies, resilience-building techniques, and guidelines for de-escalating tense interactions before they escalate.

Learning Objectives:

1. Understanding Patient Behavior:
   Recognise how pain, fear, and distress can influence patient behaviour.
2. Building Compassionate Connections:
   Learn how to acknowledge a patient’s emotions while maintaining professional detachment.
3. Defining Boundaries:
   Understand when and how to set clear boundaries while remaining respectful and empathetic.
4. Effective Communication:
   Learn verbal and non-verbal communication techniques to address challenging behaviours calmly.
5. De-escalation Strategies:
   Discover evidence-based de-escalation tactics for situations that become heated or uncomfortable.
6. Recognizing the Red Line:
   Identify when it is time to assertively, yet professionally, refuse to tolerate aggressive or unacceptable behaviour.
7. Applying Zero Tolerance Policies:
   Understand the policy framework, when to involve senior staff or security, and when to document incidents.
8. Self-Care and Resilience:
   Develop resilience by practising self-care, mindfulness, and peer support to avoid emotional burnout.

Course Modules:

1. Module 1: The Psychology of Pain and Distress
   • How pain alters perception and emotional responses
   • Common triggers for irritability and hostility in patients
2. Module 2: Compassion Without Compromise
   • Practical Empathy in healthcare Settings
   • Communicating validation without absorbing emotional stress
3. Module 3: Setting Professional Boundaries
   • How to communicate boundaries without escalating conflict
   • Key phrases to diffuse tension while protecting yourself
4. Module 4: When to Say “STOP”
   • Recognizing unacceptable behaviours
   • Handling verbal abuse vs. physical threats
5. Module 5: De-escalation in Action
   • Role-playing common scenarios
   • Techniques to bring calm to volatile interactions
6. Module 6: Leveraging Zero-Tolerance Policies Effectively
   • Knowing your clinic’s policies and escalation protocols
   • Documentation and incident reporting
7. Module 7: Building Resilience and Avoiding Burnout
   • Recognizing emotional fatigue and compassion fatigue
   • Self-care routines and peer debriefing strategies

Course Takeaways:

• Downloadable scripts for setting boundaries with empathy
• Quick reference guide for de-escalation techniques
• Checklist for when to escalate to management or report incidents
• Access to mindfulness and self-care exercises

GP CPD – 3 hours of EA.

Course Delivery

• Fully Online: Participants can access the course content at any time from any device connected to the internet.

Technical Requirements

• Device Requirements: Access to a computer or mobile device with internet connectivity.

Certification

• Certificate of Completion: After reviewing all course sections, participants can download a certificate to encourage participation and acknowledge their learning.

Where can you find your Certificate?

More free courses https://www.courses.generalpracticetraining.com.au/

More free resources for General Practice at our main website: https://generalpracticetraining.com.au/