Training Course: Using Interpreters in General Practice

Based on RACGP Standards 5th Edition
For: Receptionists, Practice Managers.
Certificate: Yes, upon completion

Introduction

• The importance of professional interpreters in healthcare
• Legal and ethical considerations
• Risks of using family members or friends as interpreters
• RACGP Standards: C1.4 (Interpreter Use) & C8.1 (Training of Non-Clinical Staff)

Course Delivery

• Fully Online: Participants can access the course content at any time from any device connected to the internet.

Technical Requirements

• Device Requirements: Access to a computer or mobile device with internet connectivity.

Certification

• Certificate of Completion: After reviewing all course sections, participants can download a certificate to encourage participation and acknowledge their learning.

Where can you find your Certificate?

More free courses https://www.courses.generalpracticetraining.com.au/

More free resources for General Practice at our main website: https://generalpracticetraining.com.au/

Using Interpreters in General Practice – Free Online Course for Receptionists, Practice Managers, and Admin Staff

Learn how to confidently book and manage interpreters in a general practice setting. This free online training is designed to help non-clinical staff meet RACGP 5th Edition Standards (C1.4 and C8.1).

📚 What You’ll Learn

• When and why interpreter services are required in general practice

• How to book a telephone, video, or on-site interpreter using TIS National

• The risks of using family or friends as interpreters

• How to document interpreter use to meet RACGP accreditation requirements

• How to manage patient refusals of interpreter services

✅ Meets RACGP 5th Edition Standards

This course helps general practices demonstrate compliance with:

• C1.4 – Interpreter and communication services

• C8.1 – Education and training of non-clinical staff

🎓 Who Should Enrol

• Receptionists in general practice clinics

• Practice Managers and administrative staff

• Any team member involved in arranging appointments or patient communication

🧾 Why Take This Course?

• Improve safety and communication with patients from non-English speaking backgrounds

• Understand how to use free government-funded interpreter services

• Gain a certificate of completion for your training records

• Help your clinic meet accreditation requirements with ease

💻 100% Online – Self-Paced – Free Certificate

This short, practical course takes around 1–1.5 hours to complete and is fully self-paced.
No login or payment required to get started.

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