InstructorPaul Soloviev
TypeOnline Course
Student Enrolled38
Certificate% of quiz marks
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Accessibility of services for patients with disabilities or impairments.

pre-Accreditation training: Accessibility of services for patients with disabilities or impairments.

Course Description

This course informs general practice teams on making health services accessible to patients with disabilities or impairments. It covers legal requirements, practical adjustments to physical and non-physical environments, and the role of assistance animals. By the end of this course, participants will understand how to modify their practices to serve all patients better, ensuring dignity and compliance with the Disability Discrimination Act 1992 (amended 2018).

GP CPD 1 hour (0.5 hour EA + 0.5 hour RP)

Course Outline

Introduction (10 minutes)

  • Overview of the Disability Discrimination Act 1992 (amended 2018): This section explains the act’s key points and amendments.
  • Why Accessibility in Healthcare is Important: Discuss the ethical, legal, and social implications of accessibility.

Module 1: Physical Accessibility (15 minutes)

  • Key Aspects of Ensuring Physical Access: Detailed guidelines on creating accessible pathways, hallways, consultation areas, and toilets.
  • Importance of Wheelchair-Friendly Facilities: Explanation of necessary features like wheelchair-accessible entrances and equipment.
  • Implementing Appropriate Ramps, Railings, and Parking Spaces: Standards and best practices for ramps, railings, and designated parking.

Module 2: Non-Physical Accessibility (10 minutes)

  • Utilising Technology for Better Accessibility: How telehealth and video conferencing can improve access for patients who cannot physically visit the practice.
  • Significance of Clear Signage and Information: It is important to have signs and information available in multiple formats (e.g., Braille, large print, simple language).
  • Home Visits as an Alternative Access Option: When and how to effectively implement home visits.

Module 3: Assistance Animals (15 minutes)

  • Legal Definition and Rights of Assistance Animals: Overview of laws and rights concerning assistance animals in healthcare settings.
  • Types of Support Provided by Assistance Animals: These animals play various roles, from guiding the visually impaired to supporting those with PTSD.
  • Managing Assistance Animals within the Practice Environment: Best practices for integrating assistance animals into daily operations without disruptions.

Module 4: Case Studies and Practical Implementation (10 minutes)

  • Real-life Scenarios: Examples of practices that have successfully improved accessibility.
  • Discussion on Continuous Improvement: How to regularly review and enhance accessibility features.

Learning Materials

  • Written Content: All modules will be presented as text-based content that is accessible through the course website.
  • Links to the Australian Human Rights Commission: Direct resources for further information on assistance animals and disability rights.

Conclusion and Further Resources (5 minutes)

  • Summary of Key Points: Recap of the course’s main teachings.
  • Additional Resources and Where to Find Them: Links to additional readings and resources.
  • Encouragement to Implement Changes: Motivate participants to apply what they’ve learned and seek further advice.

Course Delivery

  • Fully Online: Participants can access the course content at any time from any device connected to the internet.

Technical Requirements

  • Device Requirements: Access to a computer or mobile device with internet connectivity.


  • Certificate of Completion: After reviewing all course sections, participants can download a certificate to encourage participation and acknowledge their learning.

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Where can you find your Certificate?

More free resources for General Practice at our main website:

Section 1Introduction
Lecture 1Overview of the Disability Discrimination Act 1992
Lecture 2Why Accessibility in Healthcare is Important
Lecture 3Accreditation requirements related to accessibility
Section 2Module 1: Physical Accessibility
Lecture 4Introduction
Lecture 5Recommendations for better access
Section 3Module 2: Non-Physical Accessibility
Lecture 6Utilising Technology for Better Accessibility
Lecture 7Significance of Clear Signage and Information
Lecture 8Home Visits as an Alternative Access Option
Lecture 9Conclusion
Section 4Module 3: Assistance Animals
Lecture 10Legal Definition and Rights of Assistance Animals
Lecture 11Types of Support Provided by Assistance Animals
Lecture 12Managing Assistance Animals within the Practice Environment
Section 5Module 4: Case Studies and Practical Implementation
Lecture 13Real-life Scenarios: Examples of Practices that Have Successfully Improved Accessibility
Lecture 14Strategies for Continuous Improvement.
Section 6Conclusion and Further Resources
Lecture 15Summary of Key Points and resources
Lecture 16Encouragement to Implement Changes
Lecture 17Thank you.