Online Certification Exam for Medical Receptionists in General Practice.
Advantages:
-
- Flexible, take it at your own pace
- Supported by reading materials
- Highlights your achievement to potential employers
- It is ideal for your Accreditation folder at the GP practice
- Establishes a professional standard
- User-friendly and not challenging to complete
- Certification Exam for Medical Receptionists in General Practice can be retaken as many times as needed
- Free of charge
Start your journey to professional recognition!
A Certificate will be provided at the end of the Exam. Please add the Certificate to your staff folder as proof of ongoing staff training. You can read more about the reasons to use our training courses here.
- Suitable for Medical Receptionists and Practice Managers.
- This Examination is a fully online activity.
- You will receive a Certificate at the end of the Exam. Click on your profile name to access the Certificates.
- This course is free of charge to anyone.
- You need to register at www.courses.generalpracticetraining.com.au when you enrol for the Exam. It is also free of charge. We will never ask you for your credit card details or any payments. Advertisements around this website help us cover some of the course costs and keep it free for you.
- When asked to register for this portal, please enter your user name as you wish it to be on the Certificate of completion of the course.
- You do not have to provide your real date of birth or address.
Where can you find your Certificate?
Q: What is the format of the Online Certification Exam for Medical Receptionists in General Practice?
A: It’s fully online.
Q: What are the advantages of taking this certification exam?
A:
- Support: Comes with reading materials.
- Recognition: Highlights your achievement for potential employers.
- Accreditation: Ideal for your Accreditation folder at the GP practice.
- Professional Standard: Establishes a professional standard.
- User-friendly: Not challenging to complete.
- Retake: You can retake the exam as many times as needed.
- Cost: It’s free of charge.
.
Q: Can the Certification Exam for Medical Receptionists be retaken?
A: Yes, it can be retaken as many times as needed.
Q: How do I receive proof of completing the exam?
A: A certificate will be provided at the end of the exam. Add it to your staff folder as evidence of ongoing training.
Q: Who is the exam suitable for?
A: Medical Receptionists and Practice Managers.
Q: Is there a cost associated with the exam or registration?
A: No, both the exam and registration at www.courses.generalpracticetraining.com.au are free.
Q: What information is needed for registration?
A: Choose your username for the certificate. No real date of birth or address is required.
Q: Are there specific requirements for certification in different countries?
A:No specific requirements for Australia, New Zealand, Canada, the UK, and the USA. However, passing the test is highly advisable for demonstrating diligence and ability to learn.
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More free resources for GPs and Practice staff at General Practice Training and Consulting.
Section 1Introduction
Lecture 1Medical Receptionist is a profession
Lecture 2Format of the Certification exam
Lecture 3Benefits of the exam
Section 2Communicating practice information to the patients
Lecture 4Our patients can access up-to-date information about the practice.
Lecture 5How our practice manages communications from patients?
Lecture 6How our patients receive important information?
Lecture 7Interpreters and other communication startegies.
Lecture 8How our patients are informed about out-of-pocket costs for healthcare?
Lecture 9End of the section. Quiz
Section Quiz
Section 3Rights and needs of patients.
Lecture 10Rights and needs of patients.
Lecture 11Our practice values and respects patients' rights
Lecture 12Patient consent is obtained and documented before introducing a third party to the consultation.
Lecture 13End of the section. Quiz
Section Quiz
Section 4Vaccine storage
Lecture 14Vaccine storage
Lecture 15End of the section. Quiz
Section Quiz
Section 5Management of the practice.
Lecture 16Practice governance and management
Lecture 17Practice processes
Lecture 18Roles, responsibilities and inductions
Lecture 19An emergency response plan for unexpected events.
Lecture 20Administrative processes
Lecture 21Safety, health, and wellbeing of the practice team.
Lecture 22Research, ethics, confidentiality.
Lecture 23End of the section. Quiz
Section Quiz
Section 6Health promotion and preventive activities
Lecture 24Introduction
Lecture 25information about health promotion, illness prevention, and preventive care.
Section Quiz
Section 7Clinical autonomy and handover
Lecture 26Clinical autonomy
Lecture 27Clinical handover
Section Quiz
Section 8Information management
Lecture 28Information management
Lecture 29Three approved patient identifiers
Lecture 30
Lecture 31How our practice manages confidentiality and personal health information.
Lecture 32Computer security
Lecture 33End of the section. Quiz
Section Quiz
Section 9Patient records
Lecture 34Patient records requirements
Lecture 35End of the section. Quiz
Section Quiz
Section 10Non-clinical staff have the right qualifications
Lecture 36Non-clinical staff have the right qualifications
Lecture 37Non-clinical staff receives role-specific and patient-oriented training.
Lecture 38End of the section. Quiz
Section Quiz
Section 11Quality improvement
Lecture 39Quality improvement. Introduction.
Lecture 40Managing quality
Lecture 41Collecting patient feedback.
Lecture 42End of the section. Quiz
Section Quiz
Section 12Open disclosure
Lecture 43Open disclosure framework
Section Quiz
Section 13Mandatory data breach notification
Lecture 44What is data breach?
Lecture 45What is 'eligible data breach'
Lecture 46What if there is an 'eligible breach' occurred?
Lecture 47End of the section. Quiz
Section Quiz
Section 14Staff safety. Zero tolerance policy.
Lecture 48What is patient aggression?
Lecture 49Warning signs of violence and aggression.
Lecture 50Early actions in response to any violence and follow up.
Lecture 51Can we stop seeing the patient who was violent?
Lecture 52How can we establish a safe practice environment and team?
Lecture 53End of the section. Quiz
Section Quiz
Section 15Dealing with social media.
Lecture 54Social media policy in General Practice.
Lecture 55Reflection on Social Media Policy.
Lecture 56End of the section. Quiz
Section Quiz
Section 16Discrimination and bullying.
Lecture 57What is discrimination?
Lecture 58What is bullying?
Lecture 59What is NOT bullying?
Lecture 60What to do if you feel bullied or discriminated?
Lecture 61End of the section. Quiz
Section Quiz
Section 17Thank you and Congratulations
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