InstructorPaul Soloviev
TypeOnline Course
Student Enrolled95
Certificate% of quiz marks
(1 ratings)
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Risk management: Open Disclosure Training for General Practice Teams.

Open Disclosure Training for General Practice Teams


Welcome to the Open Disclosure Training Course for General Practitioners, Practice Managers, Nurses, and Reception Staff. This course will equip you with the knowledge and skills to implement the Australian Open Disclosure Framework within your practice. Open disclosure is an important aspect of patient safety and quality healthcare delivery.

Module 1: Understanding Open Disclosure

  • Definition of Open Disclosure: An open discussion with a patient about incidents resulting in harm during healthcare.
  • Importance of Open Disclosure: Enhancing patient trust, improving clinician-patient relationships, and fostering patient engagement in care.

Module 2: Principles of Open Disclosure

  • Open and Timely Communication: Providing honest and ongoing information to patients.
  • Acknowledgment: Promptly recognise adverse events and initiate the open disclosure process.
  • Apology or Expression of Regret: Offering sincere apologies for harm caused by adverse events.
  • Recognition of Reasonable Expectations: Meeting patient expectations for transparency, empathy, and support.
  • Staff Support: Creating an environment where staff feel empowered to report adverse events and are supported through the open disclosure process.
  • Integrated Risk Management and Systems Improvement: Investigating adverse events to improve care systems and prevent recurrences.
  • Good Governance: Establishing accountability for clinical risk management and quality improvement processes.
  • Confidentiality: Respecting patient and staff privacy while adhering to relevant laws and regulations.

Module 3: Implementing Open Disclosure in Practice

  • Maintaining an Open Disclosure Process: Encouraging all team members to follow the Australian Open Disclosure Framework.
  • Developing Policies and Guidelines: Aligning practice policies with open disclosure principles.
  • Keeping Records: Documenting discussions, apologies, and incident details.
  • Quality Improvement Initiatives: Enhancing patient education and implementing changes to prevent recurrence.
  • Educating Practitioners: Providing training on open disclosure framework and its application in small practices.
  • Practice Team Meetings: Facilitating discussions on open disclosure to promote awareness and collaboration.

This activity is suitable for self-recorded CPD (EA 1 hour + RP 1 hour = 2 CPD hours). Program-level requirements are professionalism and Ethical Practice.


A Certificate will be provided at the end of the course. You can read more about the reasons for using our training courses here.

  • Suitable for General Practitioners, Practice staff and Practice Nurses.
  • This course is a self-learning, fully online activity.
  • You will receive a Certificate at the end of the course. Click on your profile name to access the Certificates.
  • This course is free of charge to anyone.
  • When you enrol in the course, you must register at It is also free of charge. We will never ask you for your credit card details or any payments. You are not required to enter your real date of birth or address. Advertisements around this website help us cover some of the course costs and keep it free for you.
  • When asked to register for this portal, please enter your user name as you wish it to be on the Certificate of completion of the course.
  • You are not required to provide your real date of birth or address.

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Where can you find your Certificate?

More free resources for General Practice at our main website:

Section 1Course content
Lecture 1Module 1: Understanding Open Disclosure
Lecture 2Module 2: Principles of Open Disclosure
Lecture 3Module 3: Implementing Open Disclosure in Practice
Lecture 4Sample of PDSA
Lecture 5Thank you.