Respectful and Culturally Appropriate Care
Free Video Course for Medical Receptionists and Practice Nurses
This free training is now available in video format for easier access and learning.
Developed for medical receptionists and practice nurses working in Australian General Practice, the course covers how to deliver respectful, inclusive, and culturally safe care to all patients—regardless of their background, beliefs, appearance, or abilities.
The video provides a full walkthrough of the course content. You can watch it anytime, from any device, at your own pace.
What This Video Covers:
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Key principles of respectful and culturally appropriate care
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Communication tips for working with diverse patients
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Realistic front desk scenarios and examples
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How to support safe and inclusive experiences for all patients
To Receive a Certificate:
Watching this video is for learning purposes only.
To receive a certificate of completion and claim CPD, you must enrol in the course and complete the quiz.
Registration is free. No payment or credit card details are ever required.
This video-based version is a great way to review the content or introduce the training to staff. However, completing the course on the official website is the only way to access the final quiz and certificate.
Course Delivery
- Fully Online: Participants can access the course content at any time from any device connected to the internet.
Technical Requirements
- Device Requirements: Access to a computer or mobile device with internet connectivity.
Certification
- Certificate of Completion: After reviewing all course sections, participants can download a certificate to encourage participation and acknowledge their learning.
Where can you find your Certificate?
More free courses https://www.courses.generalpracticetraining.com.au/
More free resources for General Practice at our main website: https://generalpracticetraining.com.au/
Frequently Asked Questions
Is this cultural awareness training free?
Yes. This video-based cultural awareness training is completely free for all general practice staff in Australia.
Do I receive a certificate after watching the video?
Watching the video alone does not provide a certificate.
To receive a Certificate of Completion, please register for the official course on our training platform:
https://www.courses.generalpracticetraining.com.au/course/training-for-medical-receptionists-and-practice-nurses-respectful-and-culturally-appropriate-care-free/
Who should complete this course?
This course is ideal for medical receptionists, practice nurses, GPs, and other staff members involved in patient care and communication.
How long does the course take to complete?
The video-based version takes approximately 7 minutes to complete.
