Example of PDSA. Increasing eHealth summary upload at Mentone General Practice.

Plan:

• Objective: To improve the process of creating eHealth summaries.
• Goal: Increase patient participation in requesting eHealth summaries.
• Scope: All patients in the healthcare facility.
• Stakeholders: Healthcare providers, administrative staff and patients.
• Action Plan:
  1. Create awareness among healthcare providers and administrative staff about the importance of eHealth summaries.
  2. Develop a system to ask patients if they would like to receive eHealth summaries.
  3. Provide necessary training and resources to healthcare providers and administrative staff for generating eHealth summaries.
  4. Establish a tracking mechanism to record the number of patients who request eHealth summaries.
  5. Set a target to achieve a specific increase in the number of patients requesting eHealth summaries.
  6. Define a timeline for the implementation of the plan.

Do:

• Implement the action plan as outlined in the planning phase.
• Train healthcare providers and administrative staff on the process of creating eHealth summaries.
• Incorporate a standardized method to ask patients if they would like to receive eHealth summaries.
• Document the number of patients who request eHealth summaries during the implementation period.

Study:

• Analyze the data collected during the implementation phase: Efficient.
• Evaluate the number of patients who requested eHealth summaries: Twenty-two patients agreed to upload eHealth summaries in the last 28 days.
• Assess the effectiveness of the interventions and strategies implemented: Effective strategy. The majority of the patients were actively prompted to upload eHealth summaries.
• Gather feedback from healthcare providers, administrative staff, and patients regarding their experience with the process: Discussions with all healthcare providers – GPs and nurses.

Act:

• Based on the findings from the study phase:
  1. Determine whether the number of patients requesting eHealth summaries has increased significantly.
  2. Review any feedback received from stakeholders and identify areas for improvement.
  3. If the desired increase has been achieved and stakeholders are satisfied, continue with the current process.
  4. If the desired increase has not been achieved, revise the action plan based on the feedback and findings.
  5. Communicate the results and recommendations to stakeholders.
  6. Implement any necessary changes or modifications to enhance the process of creating eHealth summaries.
  7. Plan to review the progress again in a month to monitor further improvements.