InstructorPaul Soloviev
TypeOnline Course
Student Enrolled61
Certificate% of quiz marks
(7 ratings)
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Difficult Consultations in General Practice‘ is a free online course. This course is suitable for GPs and Practice Nurses.

Effective communication is essential for general practitioners (GPs) when dealing with challenging patient interactions. This online course is designed to help GPs enhance their communication skills, navigate difficult patient scenarios, and manage risks effectively.

Course Structure: The course consists of two modules:

Module 1: Basic Communication Skills in General Practice. (0.5 hours)

Module 1 Reflective activity. (0.5 hours)

Module 2: Difficult Consultations in General Practice. (2 hours)

Module 2 Reflective activity. (1 hour)


This activity is suitable for self-recorded CPD activities. (EA 2.5 hour + RP 1.5 hour = 4 CPD hours)


A Certificate will be provided at the end of the course. You can read more about the reasons to use our training courses here.

  • Suitable for General Practitioners.
  • This course is a self-learning, fully online activity.
  • You will receive a Certificate at the end of the course. Click on your profile name to access the Certificates.
  • This course is free of charge to anyone.
  • You need to register at when you enrol for the course. It is also free of charge. We will never ask you for your credit card details or any payments. You are not required to enter your real date of birth or address. Advertisements around this website help us cover some of the course costs and keep it free for you.
  • When asked to register for this portal, please enter your user name as you wish it to be on the Certificate of completion of the course.
  • You are not required to provide your real date of birth or address.

If you like this course, please buy me a cup of coffee. BUY ME A COFFEE

Where can you find your Certificate?

Free online training for medical receptionists

Free online training for medical receptionists

More free resources for GPs and Practice staff at General Practice Training and Consulting.

Section 1Difficult Consultations in General Practice. Module 1.
Lecture 1Introduction
Lecture 2Challenges in GP-Patient Communication
Lecture 39 Simple steps for Effective GP-Patient Communication
Lecture 4The Impact of Inadequate Communication in Healthcare
Lecture 5Reflective activity
Lecture 6Reflective activity (cont.)
Section 2Difficult Consultations in General Practice. Module 2.
Lecture 7Introduction
Lecture 8What Does 'Difficult' Patient Mean?
Lecture 9Handling Instant Challenges
Lecture 10Dealing with Challenges Within the Appointment
Lecture 11Managing Long-Term Challenges
Lecture 12Structured Communication with SBAR
Lecture 13The STICC Protocol for Effective Briefings
Lecture 14The BATHE Protocol
Lecture 15AWARE Approach
Lecture 16Reflective tool. Module 2. Part 1.
Lecture 17Reflective tool. Module 2. Part 2.
Lecture 18Reflective tool. Module 2. Part 3.
Lecture 19Thank you.
Lecture 20References

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