InstructorPaul Soloviev
TypeOnline Course
Student Enrolled583
Certificate% of quiz marks
(6 ratings)
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Zero Tolerance Policy training for GPs, Nurses and Receptionists in General Practice.
Updated: 03.10.23
This course is suitable for induction and pre-Accreditation training of the Reception, Nursing staff and GPs.
This is a micro-course. Micro-course focuses on a narrow topic of knowledge.
The advantages of CPD micro-courses:
  • Take a little time to complete it.
  • Focussed on practical, useful information.
  • High information retention rate due to the small volume of material to digest.
This course is suitable for self-recorded CPD activities.
A Certificate will be provided at the end of the course. Please, add the Certificate to your staff folder as proof of ongoing staff training. You can read more about the reasons to use our training courses here.
  • Suitable for General Practitioners, Nurses, Medical Receptionists and Practice Managers.
  • This course is a self-learning, fully online activity.
  • The purpose of this course is to provide an update to the existing staff at the practice or can be used as part of the orientation process.
  • You will receive a Certificate at the end of the course. Click on your profile name to access the Certificates.
  • The course is not accredited.
  • This course is free of charge to anyone.
  • You need to register at when you enrol for the course. It is also free of charge. We will never ask you for your credit card details or any payments. Advertisements around this website help us cover some of the course costs and keep it free for you.
  • When asked to register for this portal, please, enter your user name as you wish it to be on the Certificate of completion of the course.
  • You do not have to provide your real date of birth or address.

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Where can you find your Certificate?

Q: What is the course about? A: The course is about the “Zero Tolerance Policy” in General Practice. It is designed to educate General Practitioners (GPs), Nurses, and Receptionists on how to manage aggressive or violent behaviour from patients or their relatives.

Q: Who is the course for? A: The course is for General Practitioners (GPs), Nurses, and Receptionists in General Practice.

Q: Is the course free? A: Yes, the course is entirely free.

Q: How long is the course? A: The course duration is approximately 30 minutes.

Q: What are the benefits of taking the course? A: The course provides the following benefits:

  • Educates GPs, Nurses, and Receptionists on how to manage aggressive or violent behaviour from patients or their relatives.
  • Provides a clear understanding of the Zero Tolerance Policy.
  • Helps GPs, Nurses, and Receptionists to identify and manage aggressive or violent behaviour.
  • Provides practical tips on how to deal with difficult situations.
  • Helps GPs, nurses, and receptionists create a safe and secure environment for patients and staff.

More free resources for GPs and Practice staff at General Practice Training and Consulting.

Section 1Reading
Lecture 1What is patient aggression?
Lecture 2Warning signs of violence and aggression.
Lecture 3Early actions in response to any violence and follow up.
Lecture 4Can we stop seeing the patient who was violent?
Lecture 5How can we establish a safe practice environment and team?
Lecture 6Thank you.

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